USMY is committed to fulfilling the market demands and meeting the interest of our beloved customers. It is important to read our Return Policy before making a purchase on our website.
- In order to provide excellent service, we will make sure all products are in good conditions before packing and dispatch.
- We reserve the rights to make amendments to this policy without prior notice.
Hence, we do not accept returns/refunds/exchange of purchased goods in the following ways:
- Change of mind/interest.
- After 7 days of receiving the goods
Applicable for Return & Exchange
- Delivery of Wrong Products – Products delivered are different from your online purchase orders
- Products with defects by our side that we did not aware off.
Applicable for Return & Refund
1. No stock – Items purchased are out of stock
For the above-stated reasons should your wish to return your item(s), kindly please attach the Sales Receipt in the returned parcel by your side and ensure the item(s) have not been used and are still in original packaging. We can only accept the return within 7 days upon receiving and instated conditions earlier.
Customers are responsible for the item(s) they wish to return until they arrive at our warehouse. All delivery costs are borne by the customer. Please ensure the packaging of the item(s) is in good condition and unbreakable. We do encourage our customers to use a courier service that is reliable and trackable as USMY will not hold the responsibility if your package is lost/damaged during the return process. You have 7 days upon receiving the item(s) to return your order to the following address:
USMY
J12A, Jalan Sinaran 4, Taman Sinaran Balakong, 43300 Selangor, Malaysia.
Once our team has inspected the returned item(s), we will aim to process your return within 5 business days.
Should you have any further inquiries, please feel free to contact us at unlimitedsourcesmy@gmail.com